Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Holland America FAQ - Cruise Critic We seek, to the extent feasible, to accommodate guests with disabilities. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. Any amount in excess of this allowance will be not be allowed onboard. In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. Holland America If so, are there any categories/types of OBC that can't be used for the daily service charge? Package excludes purchases made in The Shops, from the mini-bar, or through 24-hour room service and beverages on Half Moon Cay. For more information about our safety and security procedures when you board the ship, see the From the Captain booklet in your stateroom. Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. 5 Things to Know About the Holland America Line Credit Card Also, you will need your ship card when you disembark. I never knew this. Yes there is no charge until the cruise ends, but we usually budget what our expenses will be. Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. AT&T Mobile Packages: Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. I know because I checked. PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS. :D. I understand that. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Holland America Line is All documentation and immunization requirements are established by government authorities and not by Holland America Line. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. But, if you can, consider someone like me/us, who did not have the finances. A determination as to whether the located fare is identical to the original booking will be at HALs sole discretion. Led by a team of world-class celebrity chefs, go on a culinary journey on any of our ships. (and yes I can afford to have a $2500 hold put on my card but it is the principle of the issue) I know a lot of families that don't have that much money and would enjoy a cruise, but wouldn't be able to pay $2500 for a cruise, another couple of thousand for airfare and then find out that they have to come up with another couple thousand instead of only a few hundred for tips. This will generally include any credit given by a TA. It also shows you how to correctly put on your lifejacket. What it means is that if in Ketchikan or Juneau or Skagway we decide we want to buy something special, I'm going to have to remember that I have a $2500 hold on my card. We have some from HAL; some from TA and also our CCL stocks. Soon as we could on board we had our list of excursions we wanted to do (with a 2nd choice) and all were available. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. Any charge against your shipboard account except casino money will go against OBC, non-refundable first. Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. Guests using mobility aids should select a stateroom that will meet their needs and allow for appropriate storage of their mobility equipment. Internet is accessible from the comfort of workstations on board or from a personal laptop. Once youve completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding pass via the app to expedite embarkation at the pier. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Not everything you buy is going to be on board. Holland America Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. Holland America Line Rewards Am I right that this doesn't save you any money, just means you don't have to sign every time? Try the Dive In, located on the Lido Deck, featuring hamburgers and hot dogs. If you choose, you may settle your account on board with cash, and some folks also choose to use a debit card. The onset of TD usually occurs within the first week of travel but may occur at any time even after returning home. When you board and look at your on board account you will see entries like these: The first is for any on board credits purchased for or by you and are fully refundable. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. Cigarettes may also be subject to a tax imposed by state and local authorities. We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. HAL does listen (at times) to their cruises, so please tell them to allow this. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. Hope all HAL ships will soon have this. CC Help Jenn Safety begins with the design of our ships. You should have it available at the gangway when disembarking so please. Experience the best in cruise ship entertainment. A luxurious dining experience in a room graced with fine art and antiques. Have your travel advisor call World Cruise Reservations at 1-800-522-3399 or1-206-626-7353 to add services to your itinerary. Reservations may be made on board by contacting the restaurant manager. Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. Rest assured that your passport will be fully secured by our staff. A dedicated team of youth professionals invite kids and teens to join their friends in arts and crafts, sports, video game competitions, scavenger hunts, challenging team games and themed parties. Ruth covered this well, but I wanted to add that using a post cruise transfer (purchased onboard) can be a good way to use up any left over OBC you have. I don't have a problem with a hold for prepaid tips. For U.S. and Canadian Citizens Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. Upon disembarkation, your bags are delivered directly back home. charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. Requests will be confirmed or waitlisted at the time of booking. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. https://book2.hollandamerica.com/protocols/, Download the Holland America Line Navigator App, download the Holland America Line Navigator App, Do Not Sell or Share My Personal Information. I have $550 onboard credit from different sources for a 14 day cruise. Or let it continue, as you disembark from the ship and journey inland. Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. The password will need to be disclosed to the youth staff upon pick up of the child. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. How about a wine package or two? The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. Let the vacation begin the moment you arrive in a new country. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Gues Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. So now that they are not letting you use the non refundable in the casino, and since they use the non refundable OBC first, I wonder if this means that we can't charge to our account in the casinountil the non refundable is used up when you have both non refundable and refundable OBC? If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. HAL is neither responsible nor liable for any printing errors. The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the Here are just a few of our environmental efforts: Environmental Management System: All of our ships are ISO 14001 certified by LRQA, North America. Please help us reduce water use. Hours are from 6:00am until 9:00pm. Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. Using Onboard Credit - Holland America Line - Cruise Critic However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. The thing we like about the Beverage Cards is you get a receipt, I check to make certain the amount is correct and then throw away the old one. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Call us toll-free at 1-888-425-9376 or 206-626-7320. The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. It's not a charge, it's just a hold. disembarking the ship, and for making purchases on board. on board, nor do we have kosher dishes, utensils, pots or pans on the ship. Book with Avoya Travel to receive Savings and FREE Perks on select 2023-2024 Holland America Line sailings that may include: Holland America Line assumes no responsibility for the items listed above. Your seating assignment will be noted on your guest card upon boarding. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal. Any excess deposit will be refunded to you at the end of the cruise. onboard The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Room Dining is available 24 hours a day. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. If I dont spent the OBC, do I get it back at the end of the trip? One poster's comment about American Express made me think of this: My mother-in-law booked our cruise through Expedia.com and they did not even tell her about this deposit! Login to your account before you ever step onboard to get prepared for your journey. Please fill out the form and return it to the Guest Services as soon as possible. From attire and handbags to sparkling jewelry, we have a variety of products to choose from. We will provide disembarkation information shortly before the end of your cruise, which will outline important procedures regarding customs formalities, luggage handling, travel arrangements, disembarkation and other information. This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Ships Registry: The Netherlands. For some people it isn't a lot, for young families I could be quite a bit of what they set aside for splurging. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) I have a $200 obc . $150 from HAL $50 from TA. Dive In featuring hamburgers and hot dogs. Children ages 3 - 6 years old have a sign in and out policy. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. On Dressy Nightswe take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. I am going to use my $50 OBC to pay for the tips that is $13 a day per cabin. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. This will help prevent delays in obtaining pre-authorization on board. Unsure of your next cruise? It also gives me spending money on the way home! Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. Learn more, Self-care, anyone? Please log in to purchase your shore excursions. dvise you of arrangements to minimize disruptions in your vacation plans. Please carefully verify the existing identification requirements for your particular travel situation, including all destinations. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. :oYou're right. Alcoholic beverages will not be served to guests under age21. Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. And I have been successful with just putting gambling money on room account and then cashing out at casino. They say can't use for casino, but neve Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. All values herein are in USD. If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin stewards, dining room staff, all the behind the scenes staff. So forthis 7 day cruise I booked 2 excursions so far and still have OBC leftover to decide on board. An additionalUS$1,000 worth of articles may be brought in and taxed at a reduced flat duty rate. I know because I checked. How do I get to use the $200 obc for grats for 3rd in cabin? No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin st We are travelling with our daughter/son in law and two grand children 6 and 10 in two cabins (grandkids with the us of course). Promotional credits are nonrefundable. Onboard Credit: Depending on stateroom category, guests receive up to $150 onboard credit per person that can be used for a variety of amenities, including specialty Have It All Early Booking Bonus Offer (Early Booking Bonus Offer) is available for a limited time, on a first-come, first-served basis, to the first guests who make a new booking in connection with the Early Booking Bonus Offer while it is available. Please keep this in mind when packing. Early Booking Bonus Offer fares available only on select departures and exclude Grand Voyages and any voyage lasting 5 days or less. 1-206-626-7353 to add services to your itinerary. For Non-U.S./Non-Canadian Citizens:For Non-U.S./Non-Canadian Citizens: You must have and carry a passport valid for six months beyond the duration of your travel. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. The issue is with the hold and the amount they want to hold. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. Beach Towels to take ashore will be available upon arrival at the Gangway. That is ridiculous. Learn more, If duty-free shopping makes your heart skip a beat, then you may love using Onboard Credit in our signature shops. Guest Services staff will provide you with details on the times and meeting location where staff will be available to assist you in disembarking the ship. Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. No. Enjoy the timless elegance of ocean travel. A nonrefundable Service Charge of 18% of purchase will be automatically added to optional purchases of beverage packages, drinks, dining room and specialty dining, private events, and other elected products, services or amenities provided to guests that are not included in the Cruise Fare. Onboard credit card account - Holland America Line - Cruise Critic IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. You do not need to include any suffixes on your airline ticket. Featured fares are per stateroom based on double occupancy. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. For more information regarding passports and WHTI compliant documents, please visit travel.state.gov/content/passports/english/go/checklist.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. We have an OBC from Costco Travel Canada and Guests are urged to complete the Online Check-in process before leaving home. Cash Advance: Cash advances are available at the Guest Services. Please note: This service is available only on days of sailing. Please refer to Express Docs for more specific information regarding your arrival airport. The choices are endless. Promotion is based on promotion code(s) N2 and based on double occupancy. Holland America Cruise Deals - Free Upgrades (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) Please contact the Guest Accessibility Department prior to sailing if you will require oxygen while on your cruise. This means that, in addition to paying for the cruise, airfare, excursions and incidentals, you also have to budget for that extra $1,200 or at least to not be available to you during that time. WebEarn 2 points per $1 spent on all Holland America purchases, including onboard purchases2 Earn 1 point for every $1 spent on all other purchases everywhere Visa is accepted2 Earn 5,000 points after first purchase enough to redeem for a CIBTvisas also provides a concierge service should you wish to have a dedicated Concierge Specialist manage the entire process from start to finish while providing the expertise necessary to ensure your request is approved as quickly as possible. You may also choose to send an email message to: hollandamerica@cibtvisas.com or visit their website at https://cibtvisas.com/hollandamericaline. I've had up to $1000 hold put on my cc for car rental. What will you do today? Across the cruise lines fleet of 11 ships, theres everything from live music to lectures to keep all ages happy, and weve rounded up the most fun to be had. Please Search for the many threads that have discussed this before. Dining venues vary by ship. With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. In Australia, call us toll free at 1-800-260-639. Book online at luggageforward.com/hollandamerica or call Luggage Forward directly. Offer and/or its terms may be modified or withdrawn without prior notice. We cannot process refunds on these cards. . Our ships are as environmentally sound as they are beautiful. bars, the shops, spa, shore excursions. Listen to the menu and select the number that corresponds to the ship you are calling. An Alaska cruisetour is our award-winning cruise through Alaska's Inside Passage paired with a scenic train ride into Interior Alaska, plus up to 3 nights at McKinley Chalet Resort, our immersive lodge at the gates of Denali National Park. Thanks! Conserving water results in less energy spent making water, thus saving fuel. For 6- to 9-day voyages, guests will receive one night at Pinnacle Grill, Canaletto or Tamarind. Depending on the handset and the carrier the user may be required to select Roam on the handset. We ask that you refrain from pouring or discarding anything overboard, and that you dispose of solid waste in the appropriate containers indicated on board. It is obviously available in Seattle, but not available on the ships. For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com. Promotional credits are nonrefundable. If you completed the Online Check-in, please have the following documents ready to present at check-in: U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. I don't have to hope that they credit it to the right place. on board. Our shore excursions provide you worry-free experiences that guarantee your return to the ship and maximize your time ashore. Casual dining is available in the Lido Market every night. Have It All Early Booking Bonus | Holland America Line From time to time guests encounter transportation delays in getting to their cruise ship. Daytime dress is casual. Mostlocations will accept major credit cards, and some will accept U.S. dollars. Onboard Credit Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Upon arrival at the pier, you will need to present your Boarding Pass, have your passport and applicable visas verified and your picturetaken if you have not uploaded a photo on Navigator. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. CC Help Jenn Reconfirm any special requests with the Maitre d after you board. Safety: For 140 years, the safety and security of our guests has been our highest priority. Other restrictions and exclusions may apply. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. Correct -- no savings. You will be responsible for all costs you incur to join the vessel at the next port. It is not a deposit, it is a hold on your credit that is available. Jeans, shorts and T-shirts are only allowed in the casual dining restaurants. Please Note: There is not an Automated Teller Machine (ATM) available on board. Holland America's claim that much of the time that they are out of comms range and can't readily get changes made to your account/creditcard are a sham.