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Place your Apple TV three inches away from your remote. Click on "Learn New Device". After the process is complete, your Apple TV not playing sound will be fixed. Restart your Apple TV Remote. A forum where Apple customers help each other with their products. It probably never did for wired speakers. The remote battery power is 89%. I enabled CEC control to allow the tv to turn on and off with the Apple TV remote, now the volume controls wont work. Source, Connected the soundbar to TCL 8 series tv and now Apple TV will not control volume. Once this is done, you can release the button. How to Fix Apple TV Remote Volume Not Working? Update 2 (May 21, 2021) IST 03:14 pm: The Roku remote volume control issue has finally been fixed with the latest update: Source Update 3 (July 20, 2021) IST 10:14 am: Now, it is coming to light that this issue has been escalated for further investigation, at least according to a Roku employee on the platforms community forum. User profile for user: I also want to note that the mute and unmute function on the ATV4K remote works as well. Wait while your remote restarts. provided; every potential issue may involve several factors not detailed in the conversations When using the remote app it is not possible to use IR as the hardware does not support it, so when you use the buttons on the iPhone it will only work when you have it connected to a receiver that supports HDMI CEC. I bought the new Apple TV, and previously had the older Apple TV 4K. Some other reason why this wouldn't be working? I have HDMI Control turned on on all three devices, and Apple TV's volume control is set to Auto. I have activated Simplink (the LG name for HDMI-CEC) on the TV via All Settings > General > Devices > HDMI Settings > SIMPLINK (HDMI-CEC) I have enabled Control TVs and Receivers" on the Apple TV via Settings > Remotes and Devices > Control TVs and Receivers. ARC and volume control are 2 separate things, Although if your TV supports one, it probably supports the other. It doesnt work or follow the volume up or down command. Apple TV remote works except volume with my Samsung tv, If you can't control your TV or receiver with your Apple TV Remote - Apple Support, Feb 6, 2022 6:02 AM in response to Mannygator, User profile for user: Heres how you can check your Apple TV remote battery level: Another thing you need to make sure of is whether your Apple TV remote and receiver are free of dirt and dust particles, especially if you have had these devices for quite some time. User profile for user: Got everything set up only to find that the TV was not responding to volume control from Siri remote (works fine using the tv remote-as is to be expected). The default IR commands would work for many TVs (and other audio equipment). Alternatively, if you have an iPhone and iOS 11 or later, you can utilize the Apple TV 4k app for Apple TV 4th Generation or later. Good explanation of the problem. If you're referring to the Apple TV remote volume buttons, these steps may help: If the volume buttons on your Apple TV remote stop working. I was convinced when I saw version 15.5.1 that Apple for sure patched this issue, but nope! Im no longer able to control volume and mute on my Pioneer receiver. Ive updated firmware on my Apple TV, sound bar, and television. When the Apple TV Remote App or Apple TV Control Center control is in the foreground the volume rocker buttons actually control your HDMI-CEC connected device's volume (sound bar, TV etc.). The physical Siri remote is designed to work control different TV's volume. I can confirm that tvOS 15.5 did not resolve this issue. Choose 'Settings' and go to 'Audio & Video'. It doesn't work or follow the 'volume up or down' command. provided; every potential issue may involve several factors not detailed in the conversations shiny334, User profile for user: Can't control volume for tv with apple tv remote I just got my Apple TV 4K 2nd generation and had been using it on a different tv(not new, probably same age or older than second tv) and the volume worked on the apple remote, but I recently switched tvs (second from 2014) and now the apple remote will turn off the tv but not control the volume. You will receive a "Connection Lost" notification in the corner of the TV screen, and then the . But, with a few tools, you can secureand even simplify!your online life. May 23, 2022 9:02 AM in response to mikereed36. To unpair the remote, press and hold the Left and Menu buttons together for six seconds. Heres the Real Fix! Enter this code on the pairing screen. I have gone to the remote settings. I have Apple TV 4K and I am able to control TV's volume through HDMI cable using the native remote control. Hi there! This is found under Settings->Remotes and Devices. This site contains user submitted content, comments and opinions and is for informational purposes In other cases, the volume button doesn't work at all. Keeping your tech safe and organized while you are on-the-go can be tough, but CASEBUDi Electronics Organizer Case has your back! Same issue, even though that 1st Gen ATV has never seen my Samsung setup. If you need assistance, contact the TV maker or go through the instruction manual. I'm seeing it on a Sony TV also (xbr-x930e) and a Samsung HW-M550. any proposed solutions on the community forums. A forum where Apple customers help each other with their products. Once youve set up the Apple TV volume control, keep in mind that it communicates via infrared (IR). I keep playing with all the settings and it seems to be either power control works or volume control works, both wont work at the same time. Connect your Apple TV and iDevice to the same Wi-Fi network. You shouldn't have to use IR. Release the buttons. Restart Your Remote. So I am wondering how does an Apple TV physical remote know what codes to use with my TV that is connected to Apple TV? The Volume button on your Apple TV Remote in Control Center works only when your Apple TV is set up with a HomePod, soundbar, or other AirPlay 2-compatible speaker. If your remote is still on the fritz, it may be time to order a replacement. Step 3: Clean the sensor window on your Apple TV Remote (The sensor window is located at the top of your remote) Step 4 . Its important to note that the problem could be with the Apple TV rather than the remote. After this it said I could control volume. I have turned on the CEC control which allowed . The other buttons seem to work fine but the volume and mute buttons no longer control the tv volume. Press and hold the Right and Menu keys for six seconds to fix the Apple TV Remote. Release the buttons. Hard Restart Apple TV. If your remote still isn't working as expected, try restarting your remote. User profile for user: Press and hold the TV icon button and volume down button at the same time for ~5 seconds until you see the remote's status light flash off then back on. Apple support team hasn't really addressed the issue yet so those affected can try the above-mentioned workaround. I can't recall ever seeing a posting here about intermittent volume control issues that didn't involve Samsung "Anynet+" (aka Samsung's brand name for CEC). Am I missing something? 1-800-MY-APPLE, or, Sales and It sounds to me that this is an issue with Apple TV and Samsung Soundbars. Ive also talked about checking the remotes battery. Check Sound Settings (Volume Settings) Check your iPhone's volume settings (sound settings) to make sure that volume buttons aren't disabled. any proposed solutions on the community forums. If Apple TV doesn't respond and puts volume up. To start the conversation again, simply I also attempted to update the firmware of the remote with no luck - connected to power over night and firmware stayed the same not sure if it is on the latest firmware or if the update is not pushing through. Urquhart1244, Cant control volume for tv with apple tv remote. Apple TV 4K, Issue fixed by resetting ATV remote by holding tv button and down vloume for 5 seconds! Nothing worked. I can use the siri remote app on my iPhone to control the AppleTV but this also does not solve the problem. I am still able to control volume using the stereo remote, but I'd rather not have to juggle two . Release the buttons. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. I have tried learning a new remote in Apple TV settings but still no luck. To begin, connect your Apple TV to your Television through HDMI. We understand your Apple TV volume control is not working. To reset the volume, go to Settings>System>Reset. HDMI-CEC is enabled and Volume Control is set to "Auto via HDMI" on Apple TV. I agree. May 23, 2022 10:57 AM in response to bgmeek, This is a completely different issue. The Apple TV and stereo are sitting next to each other and there is no obstruction. Best. Use the Siri Remote to turn your TV on or off. only. Effortlessly set up and manage all of your Apple devices with Jamf Now! Unlike an ordinary TV remote, Apple TV remotes are smart devices, which rely less on actual buttons and are more dependent on voice commands. We understand that you are having some issues with your Apple TV remote controlling volume and mute functions since the last firmware update. Do the troubleshooting: turn on HDMI CEC, enable all audio and power options. You will have to select Learn New Device from the drop-down menu. Verify how the Apple TV remote controls volume, as specified in Settings. Tap Add Apple TV. I just got a new TV, and after I connected my Apple TV I can't control the volume using the remote. Here is what I have tried so far: Im running the latest TVos. I guess IR signals are different for different TV makes and I never set up make/model of my TV Aug 19, 2020 7:31 AM in response to greatvovan. Give the custom volume control a name. Select Settings > Equipment Control > Manage Equipment to enable audio control via the Fire Stick remote for your TV and various speakers. AppleTV Remote not working except for volume buttons. NOTE: Performing a Factory Reset may also help resolve the issue. Here's one example on Samsung's community site. Youll be prompted to enter a four-digit passcode displayed on the Apple TV screen by your iPhone. 2. Apple TV HD Siri remote volume and mute controls stopped working. provided; every potential issue may involve several factors not detailed in the conversations Then navigate to the Volume Control section. The Apple TV box receives the signal through the home network, then relays that through CEC. The CEC soundbar control mostly works - volume up always works, but volume down seems to get "stuck" at a random level.you can volume up from there but volume down always gets stuck at that same level until mute or restart. tvOS 13. Wondering if anyone had any ideas on how I might be able to get the volume to work on the siri remote. A forum where Apple customers help each other with their products. The Samsung TV and a Samsung sound bar, and the Apple TV remote apparently "learned" the sound bar device, but the volume controls on the Apple TV remote will not work. If your speakers aren't showing, select Add Equipment from the Equipment Control menu. The physical Apple Remote uses IR to send the volume control signal directly to the TV (or receiver); not to the Apple TV box (when the above doesnt apply). AppleTV Remote on iOS 15.1 volume control not working - buggy? Novamente, isso s possvel se voc fizer My Apple TV 4K remote volume works some times and some times not Sony 75 X9500H and a Samsung Q870A. There may be confusion between the system of each device. I got the exact same issue with the Samsung Q900A Soundbar and the Samsung Q95A TV. Fairfield, Iowa 52556, USA Its not an intermittent issue, it just stopped working after a Apple TV software update. Rudegar. I tried all the options I could find online including adding a new device where it had me hold the volume buttons, holding menu and volume up to repair the remote and power cycling it. -We would recommend disconnecting the receiver from your TV and unplugging its power, then reconnecting and setting up as new to see if that resolves. No, not really! Unable to control TV volume with Apple TV remote. doesn't matter which app. 1-800-MY-APPLE, or, Set up the Apple TV Remote on your iPhone or iPad, If your Apple TV remote isn't working - Apple Support, If you can't control your TV or receiver with your Apple TV Remote - Apple Support, Sales and Step 1: Set the volume control option on your Apple TV remote manually. When it prompted that I press and hold the + for volume I did so and it read it correctly. Urquhart1244, call Add a Comment. If I turn off CEC on the tv it works but then I cant power on/off the tv with the Apple TV remote, Volume control on 4K Apple TV not working, User profile for user: Here's how to fix Apple TV Remote volume control: At the same time, press and hold the TV button and the Volume Down button for about five seconds. It's specifically ONLY getting the aTV remote to control volume that doesn't work. control volume via receiver via IR or control volume TV via IR. I installed the device successfully and everything was running beautifully. Anyone else having this problem? As above, the physical remote works with IR. Refunds. Let go of . Looks like no ones replied in a while. audio. May 23, 2022 1:08 PM in response to mikereed36. The standard Apple TV remote and iPhone/Siri remotes behave the same way. Also the function is also available in the iOS Apple TV remote via the control center but even through the control center the function for volume down does not work only volume up. Bug Fixed: Apple TV Remote Volume Not Working, Organize Your Cords, Chargers & Small Tech in Style, It's Not Too Late To Join Our Privacy & Security Course, Run Your Business Smarter with Remote Device Management, How to Find a Dead, Turned Off, or Offline iPhone, 10 Simple Tips To Fix iPhone Battery Drain, How To Get an App Back on Your Home Screen, How to Transfer Photos from iPhone to Computer, How To Find My iPhone From Another iPhone, Step Counter: How To Show Steps on Apple Watch Face, Easily Retrieve Deleted Text Messages on iPhone, How To Put Two Pictures Together on iPhone, What iPad Do I Have? Apr 6, 2022 6:53 PM in response to @Anthony. I have unplugged both devices overnight as well and nothing has changed . The ONLY thing that doesnt want to work is decreasing volume. 1. Suddenly my Apple TV Siri remote doesnt work. All other buttons worked. There are some steps that you can try to fix the problem. Ive tried everything mentioned in this forum and I cannot get it to work. Or it is something those two companies have to figure out together. Very strange issue. Since the Apple TV Remote utilizes an IR Sensor to regulate the volume, you should clean both the receiver and the remote. 4,346. You can check it out below. I have a clear view of the IR receiver, and have only had this problem with this specific TV. only. Apple may provide or recommend responses as a possible solution based on the information ask a new question. This can be done by installing the Remote Control for Apple TV app on your Mac. Switch on your TV and keep the Remote app open on your device. The issue can be related to the hardware or settings. I never pretend that the ATV devices are bug free, but from what I've read in this thread describing issues seen elsewhere, it seems this "can't turn down the volume" issue is more common on Samsung soundbars. If your Apple TV Remote's volume buttons become unresponsive, it may be because of a bug that can occasionally pop up. I do not have cable and use the Apple TV as my main source of entertainment. Step 3: Head to Apple Settings . My Apple TV remote works but no longer controls the volume of the TV. Program your Apple TV Remote to Volume. For quick reference: Point your remote at your Apple TV. The volume control through the Apple TV Remote app, using the side buttons, is available only for when using an AV receiver that supports volume control over HDMI-CEC. The other functions are tied to the Apple TV. I have even changed hdmi cords and ports . Aug 22, 2020 11:46 AM in response to vazandrew. The Apple TV Remote will be unpaired, and a message will appear on the screen. If the volume cannot be adjusted using the volume buttons on the remote control or television, then perform a power reset on the TV. Apple's implementation of CEC volume control is fine. Make sure Change with Buttons is toggled on. Apr 28, 2021 4:06 AM in response to shiny334, Apr 28, 2021 4:14 PM in response to Urquhart1244, I tried that and it wont control the volume still. Here's what it looks like on iOS 11 beta's Control Center Apple TV control on my ATV4 with tvOS 11 beta. When I do this, my LG Magic Remote volume button does not register to the Apple TV that I am increasing the volume, even though the volume is increasing on the tv. I keep playing with all the settings and it seems to be either power control works or volume control works, both won't work . Source Update 4 (Dec. 27, 2022) The rest of the buttons work. Show more Less. P. priitv8 macrumors 68040. How To Get It Back, The Easy Way To Make a Group Chat in Your Messages App, If Notes Disappeared From iPhone, Recover the App & Lost Notes. However, in lieu of enhancing the general performance, Apple TV might have overlooked the proper management of the remote volume functionality. Step 1: First, try the restart method listed above. Also, have you tried connecting the ATV4K to an HDMI input on the Q950a rather than the TV? Here's how to fix Apple TV Remote volume control: Now, you should be able to use your Apple TV Remote to control volume again! I have tried resetting my Apple TV , resetting my actual tv . Then wait 5 to 10 seconds for a Connection Lost notification to appear on your TV . How does one fix this? however current setting is set to auto (receiver via HDMI) this option only appears as auto and not listed as an option in the drop down. Bring the remote closer to the Apple TV - The battery charge may be minimal and thus may emit a weak IR signal from the remote to the Apple TV set-top . I can still use my Hisense TV remote to control TV volume, but Ive now lost the ability to use the Apple Siri Remote volume controls. That's not really possible for a trash writer like me but I still try. Everything worked fine until a night or two ago. Why not? Apple TV. I enabled CEC control to allow the tv to turn on and off with the Apple TV remote, now the volume controls won't work. Fix FaceTime Issues 10 Ways (iOS 16), iPhone 13 Camera Keeps Refocusing? Press and hold the Menu and Volume Up buttons at the same time. I tried all the 16 codes available under the find my model portion on the Directv menu for programming an audio device & none of them work. Hi! Apple may provide or recommend responses as a possible solution based on the information Apple TV 4K remote unable to control display volume. My Apple TV 4K+ remote is generally working except for its volume control feature which is non responsive. vazandrew, call Turn on HDMI ARC or eARC. Well, almost perfectly. Adjust Apple TV audio. Navigate to Settings > Support > Self Diagnosis, and then select Start Sound Test. Apple disclaims any and all liability for the acts, Ive followed the bluetooth re-pairing instructions as suggested in Apple help pages (Menu and Volume Up buttons for five seconds etc). provided; every potential issue may involve several factors not detailed in the conversations 0 comments. Tried with eARC, ARC, directly connected to the soundbar, connected via TV. I noticed I had to manually install tvOS 15.5 today because it still hasnt auto-installed it. This site contains user submitted content, comments and opinions and is for informational purposes anyone with a good tip? ask a new question. Sometimes I can't find the native remote and prefer to use the iPhone Apple TV remote app. As such, when using the Siri remote to control Apple TV, keep in mind that the connection is entirely based on Bluetooth, so you must stay within range of the Apple TV and then ask Siri what you wish to. Ive got the same issue. I simply restarted the Apple TV remote. Call Failed on Your iPhone? I setup the new tv box and decided to setup manually to avoid any issues with settings. We need to point IR to Soundbar to work. The Apple TV 4G has an infrared (IR) sensor that may be used with the original Apple TV remote. The Apple TV will let you know that the remote is successfully paired with it. Release the buttons after two to three seconds of holding the position. Refunds. Please start with If your Apple TV remote isnt working and also ensure your mute button is not pressed. In some cases, it works after pressing the button multiple times. Using Settings, on Apple TV 4K, or 4 th generation: Go to the Settings > System > Restart. Good luck, and happy watching! The Apple TV box receives the signal through the home network, then relays that through CEC. Which is what you saw when you used your old remote that has no update and it worked great. Azanella, User profile for user: User profile for user: Step 1: On your Remote, press and hold the TV button and Volume Down button for 5 seconds. To start the conversation again, simply I am just curious how exactly it is implemented that the remote controls volume on a TV of not specified brand. Mannygator, User profile for user: unplugged all hdmis and power to all devices. I went to settings and added a new device for tv volume. omissions and conduct of any third parties in connection with or related to your use of the site. Note: These settings may not work with all devices. Similar for the Siri Remote: with a compatible receiver in the setup, volume control through CEC is an option. I gather it passes HDR and Dolby Vision correctly (even though Samsung doesnt really do Dolby Vision?). Under Default Audio Output, make sure that the room with HomePod or HomePod mini is selected. Also, make sure the batteries you are using on the remote arent too old or defective, in which case you would need to purchase new batteries. Tap Sounds & Haptics. All postings and use of the content on this site are subject to the. The physical Apple Remote uses IR to send the volume . If you can't control your TV or receiver with your Apple TV Remote - Apple Support. No video quality degradation, soundbar booms. I tried pressing the volume and mute buttons and nothing worked. Looks like no ones replied in a while. One might think that an iOS app cannot control a TV's volume because an iPhone . Apple TV 4K, I have the same issue with a LG 77 CX OLED TV and Samsung QL-800 Soundbar. If asked, place your remote on top of Apple TV to complete pairing. Enter your email to get your first tip immediately. This is a user forum, if you want more specifics then you can contact Apple. any proposed solutions on the community forums. Clean the receiver and Apple TV Remote with a smooth piece of cloth. only. Fortunately, we know exactly how to fix it and will walk you through the steps below. 1-800-MY-APPLE, or, Sales and Make sure Control TVs and Receivers is selected under home theater control. To start the conversation again, simply A forum where Apple customers help each other with their products. In addition, you should try a different type of content. Still, you can reset and pair it with your Apple Television, If your Siri Remote has come unresponsive or glitchy. I have HDMI CEC turned on in the TV settings. Press and hold Back (or Menu) and Volume Up for five seconds. ask a new question. Still it has been working for months until there was a tvOS update. User profile for user: Brand names used in our stories are trademarks of respective companies. Ive followed the bluetooth re-pairing instructions as suggested in Apple help pages (Menuand Volume Up buttons for fiveseconds etc). 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