Unaware at the time of booking, we wouldn't be able to select seats on a code share. of my time. After he spent 5 minutes telling the flight attendant his tale of self-importance, she took our boarding passes and went away. United has nothing to do with Lufthansa's seat reservation issue or system They only get the seat assignment info for them which is why it appears on our United App. the United website and the Lufthansa website. How a great airline became terrible in over 2 years.. LH is really the worst and I say this as a Miles and More Senator who is forced to fly both them and Austrian bc of their dominance in Central Europe. 2. Carriage must be booked and paid for on lufthansa.com or at a travel agency before commencement of travel. https://www.lufthansa.com/de/de/Sitzplatzreservierung. Had similar issues with United / Lufthansa back then on flights to Europe, and never flew them again. In a bid to increase revenue, Lufthansa has introduced an 'amendment fee' for passengers looking to change their seat assignment. If they apply this to SEN, I will try hard to avoid LH wherever possible. Atleast, i hdve decided not to travel by this airline. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445932', '');}, 'log_autolink_impression');airlines involved. You can find out more about which cookies we are using or switch them off in settings. If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. and when leaving Germany they demand to see your entry stamp into the EU.. To request the refund, you must call the Service Centre. Its funny that they chose seating, something that doesnt cost them a cent to allow you to choose from. Air Canada immediately reserved adjacent seats for free (owing to kids) as part of the booking itself. I'm still peeved that they want $50 per seat to select a seat in premium economy. After login, you will get an overview of all your bookings in your profile and you can manage these quickly and easily. The connecting flight on Lufthansa was OK but my pre flight experience with them informs my future choices. 7. We flew to LHR last month with fully paid Business Classes tickets and BA wanted to charge up to $168 each to reserve each seat, each way. A client support delegate will be glad to help you. Finally she got access and got the last 2 seats together with an aisle,3rd to last row. You make changes to your journey but on your new flights, equivalent seats are no longer available, advance seat reservations on your new flights are free of charge, or these flights are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines. But United said I had to pick my seats. - I am looking into LH1153 on July 17th (748 PMI-FRA) and for C class, website says " Seat reservations are not possible on this flight." Is that a sign of overbooking? CarolGreat story. The amendment fee is payable once per leg of the trip. On the plane it was obvious that there were many open economy seats. I'm going to call Lufthansa and make sure everything is ok, I guess, but I had not having assigned seats. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. The only time Ive had a problem was an AF Delta meds and actually I was on Delta but checking in at Air France, first the Air France agent tells me you arent allowed to reserve exit row seats and when I showed her the print out of the reservation with the exit receipt, she grudgingly gave me back my seat. You would like to change the seat offered at check-in at your own request. Once you have the PNR for the operating airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. The only advantage I see booking code share is schedule timing suitable to the consumer. Lufthansa Gets Punitive With Economy Light Seat Assignments. The hopeful in me is praying that they oversold. Lufthansa was a problem. We got horrible seats and they were so small and close together, I cannot see how that was even humane. Seat . In principle, upgrade offers can be made on all Lufthansa flights up to 48 hours before departure. Coming back to sfo to Frankfurt the security personnel at Frankfurt were on strike. I tell him no, I dont think so, I've travelled for 50 years and this is not normal. I just checked in for our light on United and they send me to Lufthansa to reserve seats. I sat out strike day when all flights were cancelled. Last night, I noticed that my seats are missing again! Well of course Lufthansa is simply trying to get people to avoid buying the economy light fares and trade up. Lufthansa adds $35 seat amendment fee. I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. D) Why are Lufthansa personnel not offering their supervisors but become angry and send you away to come back later or threaten to call the police ? By this point I had paid for a seat assignment after my previous experience. Lufthansa has added a new 25 fee to assign seats after check-in on Economy Light fares. Using your booking code you have access to all your flights. LH have been going downhill ever since they got that 5* rating from Skytrax for their renderings of business class seats which dont exist, and then upped the pace of downhill acceleration after the latest government/public-funded bailout. Lufthansa Operations need to be shut down. Please note that the choice is limited under these conditions. I avoid Lufthansa and Air France through their codeshare partners (United and Delta respectively) for similar problems with seat reservations I have had in the past, going back for many years. Theyve been getting meaner and meaner and meaner with basically everything. Lufthansa is a new RYANAIR. If you dont like your seat, youll have to pay an amendment fee, starting at $35. Please note that a confirmed advance seat reservation does not constitute a legal entitlement to a particular seat, but only the category selected, e.g. You can also update your saved preferences, contact and frequent flyer details at any time. Nope. Thanks Lufthansa. If you only want to purchase upgrades for some of the passengers in a booking, please contact a Lufthansa Service Center. Probably to facilitate service, again at the expense of customers. I will NOT be flying with you again. Just rechecked my booking, inbound Toronto > Frankfurt is operated by Air Canada. This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. : ABCD10 or 132-312334) and your name. You make changes to your journey and thus alter your route. total phone time all I cared was that I got my seats that I had already paid for. Lead Journalist - India - Pranjal is an experienced journalist with a strong focus on Indian aviation. It appears that things have changed. LFH flights service have been deteriorating significantly both on the ground and on air. I do think its particularly noteworthy how Lufthansa describes this as of course (Selbstverstndlich in German), essentially suggesting that it would be ridiculous to have any other policy. Meanwhile, on the Lufthansa, the ability to choose seats suddenly disappeared. Since when is anything with LH best available? The woman I called at Lufthansa, since I was given the record locator for my flight on Lufthansa by the Untied flight, never even told me I could pay for a seat reservation. Now I make sure to note the relevant page when they make the I can't find your stamp claim. While frequent flyer and status miles are useful too, Economy Light fares usually only attract a percentage of the usual earnings. I have just noticed heightened scrutiny since the beginning of the year. Carry out upgrades, receive special access to advance seat
And add to that the Ticket Service Charge of about 25 EUR LH is now adding for ticket purchases in their own website!!!!! Register your assistance requirements by calling tel. If you need an aisle seat or a checked bag, the savings isnt actual savings once you tack on the required fees. SO ! It was my favourite Airline for many many years. They have adopted so much of cost cutting measures which reflects in their service quality, type of meals, cleanliness and upkeep of aircrafts, unfriendly crew behaviour etc. Heck with them. It is not possible to pre-select seats but in the past I have emailed Lufthansa and they have recorded a seat preference with my booking. Do LH or Star elites get to avoid this fee? The First Class Lufthansa seating comprises eight seats in a 1-2-1 configuration. Thank you all for your replies. Now, it is deteriorating in on line services and booking flights. As a Lufthansa First Class or Business Class passenger, seats are reserved for you in the train's 1st Class compartment. Lufthansa is the biggest joke of Europe. Yet on Eurowings flights, there is a biz class and you get extra carry on, priority seat assignments & boarding as *A Gold. There are no operational reasons that would prevent a seat change. I always checked in . I will not travel Lufthansa next time seat selection policy is totally wrong. As Well of course Lufthansa is simply trying to get people to avoid buying the economy light fares and trade up. I am a senior citizen and had to bear the brunt of it on my health. I called one more time after checking in . But that doesn't at all mean a middle seat will be assigned when better alternatives are available. I booked on United, then paid Turkish for a seat, only to have it disappear. Call the Police. You have no condition or position of responsibility that would restrict you from carrying out these tasks or would lead to bodily harm in their execution. I flew with them last month for the first time. Im afraid Lufthansa has lost my chose of traveling. This topic has been closed to new posts due to inactivity. From pampering, courteous airlines to extorting from paying pax, seen all in 7 decades. Hey there, I have to correct you on one thing: If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. They are clueless at Lufthansa about this. (Can't remember whether I used my Lufthansa account or not.) Luft was my go to European airline but teutonic idiocy is obvious here. Now the system will automatically assign you a (probably middle) seat, and if you want to change it, youll have to pay. While reserving a spot on the web, you should give a similar data as while reserving a . As for any chargeable seat product, the issuance of an EMD requires the simultaneous issuance of an ETKT (with flight booking) or an existing ETKT (when the preferred . Hmmm, I wonder what review they will get. This morning I was assigned a seat toward the back of the plane but not the aisle I had requested. And when you calmly show them, they get annoyed, offer no thank you or apology, just stamp your passport without so much as any further acknowledgment. You are not travelling with a person who would be dependent on your help in the event of an emergency. Tends to be rather punitive against all that didn't pay fantasy prices for a shit product that honestly has little differentiation left to LCCs. Have connected through MUC a few times from non -Schengen countries and no issues at all. But strangely only at FRA. (adsbygoogle = window.adsbygoogle || []).push({}); Do you like to sit by the window, do you love your aisle seat or do you want more legroom during the flight? Nothing from Lufthansa so need to check for adjacent seats during check-in (23 hours before departure now) This website uses the following additional cookies: (List the cookies that you are using on the website here.). On the plane it was obvious that there were many open economy seats. The amendment fee is not refundable and is forfeited if you do not board the flight. You can also book a hotel or a rental car directly, or even take out travel insurance. You can then book or change your place here. A) Why are you taking the customers money and giving them front seats, then taking them away when they show up to the gate ? My bags were stuck in Frankfurt. LH seems to have given up any pretention to remain a high quality airline. 7. We are using cookies to give you the best experience on our website. To be honest, Skyteam offers the most competitive product in Europe. seat 3A). I did that, no hassle, paid the fee and got a confirmation number and could seat my seat numbers on both But very sorry to say my experience vey recently on my travel from Dallas to Mumbai via Frankfurt had been very pathetic. Booked via LH, BHX > Toronto, outbound with Brussels (ta && ta.queueForLoad ? AC often does not allow advance seat selections for (ta && ta.queueForLoad ? First spotted by One Mile At A Time, Lufthansa has a new seating policy that brings it far closer to its budget competitors. I flew Eco light last week from LAX to FRA and Im Hey there, Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. On austrian.com, brusselsairlines.com and lufthansa.com a seat reservation is only possible after the PNR has been created, not during the initial flight booking.