The management server process can be restarted using the cli command below. A possible solution to this is to restart the management plane of the device. Copy and paste following commands into the command line. 2020-01-21 12:25:43.737 +0900 INFO: websrvr: User restart reason - triggered by CLI Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. For PAN OS v7.1 the syntax has altered slightly and is now. As the headline states, elasticsearch is constantly restarting (every second). request shutdown system > scp export configuration from 2014-09-22_CurrentConfig.xml to username@scpserver/PanConfigs, > scp import configuration username@scpserver/PanConfigs/2014-09-22_CurrentConfig.xml Where applicable for firewalls with multiple virtual systems (vsys), the table also shows the location to configure shared settings and vsys-specific settings. 2020-01-21 12:25:43.749 +0900 INFO: websrvr: exited, Core: False, Exit code: 0 web interface is behaving very slow. >debug authentication on debug Device. (LogOut/ debug software restart process management-server. Typically restarting the management server process does not affect the packet forwarding except that the admin will be kicked out. > configure > set cli config-output-format set (xml format running config) debug software restart process management-server. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaGCAS&lang=es&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail. One thing leads to another and now I'm staring at this process as bugged. 2020-01-21 12:27:28.749 +0900 INFO: sslvpn: exited, Core: False, Exit code: 0 Access Settings. 2020-01-21 12:27:28.619 +0900 INFO: sslvpn: received user stop If there are any logged in admins when this happens, they will be kicked from the WebGUI as well as the CLI. After a couple of minutes, please log back into the CLI, Check the Management server process, by running the CLI command. Process websrvr was restarted by user admin, admin@PA> debug software restart process sslvpn-web-server request system software info > show user group-mapping state all This is ignored if api_key is specified. It happens on a Palo Alto firewall that over time you notice that the web interface is behaving very slow. request high-availability state suspend Ahora el WebGUI debe funcionar correctamente. Restart the device. firewall device by using putty and login by using the username and How to Restart the Management server "mgmtsrvr" Process, How-to-Restart-the-Management-server-mgmtsrvr-Process. An authorization code has been entered but not activated or updated for a license. > clear user-cache-mp ip //user-cache-mp (Clear management plane user cache) The updater . )X Reinicie el servidor del dispositivo para asegurarse de que las confirmaciones se realicen sin problemas. > show user ip-user-mapping all, Restart ldap user-id service Palo: the restart the management of the firewall will be temporary request system software install version 7.1.19 debug software restart process management-server (Para PAN-OS 10.0. o 10.1X . as a DHCP client. Its of great help. In early March, the Customer Support Portal is introducing an improved Get Help journey. Panorama. This drives the CPU up over time and creates more issues (device disconnects, etc.). Shows the high-availability information on current device: FW-> debug software restart process management-server After a couple of minutes, please log back into the CLI; Check the Management server process, by running the CLI command s how system resources | match mgmtsrvr FW-> show system resources | match mgmt 2140 20 0 708m 484m 9828 S 2 12.9 8:13.06 mgmtsrvr . administrators are currently logged in. remote administrators, and all administrators pushed from a Panorama template. less mp-log ha_agent.log, Push the config/sync to the HA peer: >test authentication authentication-profile AD username iee\tungera password, Palo Monitoring Authentication logs: >request high-availability state functional user@hostname> debug software restart device-server. 2. >show high-availability state show user user-id-agent config name MM-DC_MMISEXCHANGE_LOCAL, Check GlobalProtect currently connected users: (LogOut/ common device management tasks: Show percent usage of disk partitions. I really appreciate information shared above. Palo Alto Firewall. Shows the synchronisation state to the peer device: Any advice on how to troubleshoot it? FW-> debug software restart process management-server After a couple of minutes, please log back into the CLI; Check the Management server process, by running the CLI command s how system resources | match mgmtsrvr Sin embargo, siempre se recomienda realizar durante las horas no pico o durante una ventana de mantenimiento. upgrades are completed. In cases like this, the Management Services can be restarted to resolve the issue. 2020-01-21 12:24:09.152 +0900 INFO: web_backend: User restart reason - triggered by CLI > show interface ethernet1/3 TAC is unhelpful. However, all are welcome to join and help each other on a journey to a more secure tomorrow. The XML output of the "show config running" command might be unpractical when troubleshooting at the console. show user ip-user-mapping ip 192.168.64.18, Force refresh group mappings: I'm having a similar problem I think, I find this in my logs, and it stopped to save the logs: es_restart.log 2023-01-25 17:16:03,526 INFO === Begin es_check_and_set_throttle.py === 2023-01-25 17:16:03,638 INFO max_percentage is 0.00, throttle_enabled is 0 2023-01-25 17:16:03,639 INFO === End === 2023-01-25 17:16:14,598 INFO === Begin (['/usr/local/bin/es_restart.py', '-c']) === 2023-01-25 17:16:14,734 INFO Check all templates 2023-01-25 17:16:14,980 ERROR Failed to run cmd (1, [], ["'cfg.es.num_instances': NO_MATCHES\n"], 0, /usr/local/bin/sdb cfg.es.num_instances) 2023-01-25 17:16:16,981 INFO JVM heap percent used for node : 000702639619 is 9 2023-01-25 17:16:16,982 INFO Done 2023-01-25 17:16:17,109 INFO === Begin (['/usr/local/bin/es_restart.py', '-w']) === 2023-01-25 17:16:17,325 INFO Done. (LogOut/ In Windows Server 2012 every time you log on, the Server Manager is opened on screen. CLI> Debug software restart management-server. >show user group name Sometimes it is necessary to have the Management Services failed over to the other SP for a full poll. > debug user-id reset group-mapping AD_Group_Mapping, Verify that the groups are being pulled: That's why the output format can be set to "set" mode: 1. set cli config-output-format set. Here is a set of options to do when troubleshooting an issue. Save an Entire Configuration for Import into Another Palo Alto Networks Device: > configure # save config to 2014-09-22_CurrentConfig.xml >request high-availability sync-to-remote Connect to the firewall device by using putty and login by using the username and password. Graceful shutdown/power on of Panorama (VM). The changes are based on direct customer feedback enabling users to navigate based on intents: Product Configuration, Administrative Tasks, Education and Certification, and Resolve an Issue, How to restart the Managerment Server in Panorama via CLI, Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, Global Protect VPN disconnects when moving between Access Points, Post fixing the firewall from maintenance mode , facing issue in log forwarding, Panorama receiving logs but stop showing in GUI, PANORAMA does not show the configuration or system logs of the firewalls, Panorama Upgrade from 9.1.12-h3 to 9.1.13-h3. show jobs processed A dict object containing connection details. The process should be displayed as above and both CLI and WebUI functions correctly. To view whether the NTP process has a new PID, execute: openssl s_client -connect <cert fqdn>:443 The following is list of possible codes returned should the auto update agent fail to download the latest Content version. plane. Generally management restart is done in one or more the following symptoms. 2020-01-21 12:24:09.152 +0900 INFO: web_backend: received user restart Discussions. > clear user-cache ip //user-cache (Clear dataplane user cache) Incoming log rate of at least 100-2500 every line, multiple lines per file. While attempting to restart the Palo Alto Networks firewall management-server process from the CLI (via SSH), the following error occurred: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClR5CAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 18:50 PM - Last Modified10/15/22 03:15 AM, May 08 07:25:45 Error: pan_read_full (comm_utils.c:97): srvr: fatal recv error. Set Up a Firewall Administrative Account and Assign CLI Pri Set Up a Panorama Administrative Account and Assign CLI Pri Find a Specific Command Using a Keyword Search, Load Configuration Settings from a Text File, Xpath Location Formats Determined by Device Configuration. >debug software restart process ntp show jobs all. After a couple of minutes, please log back into the CLI, Check the Management server process, by running the CLI command. PAN-86583 This issue . PAN-OS. i'm also seeing it failing to find matches for cfg.es.num_instances, but i'm not sure if that is related to the lack of logs appearing. It's worth noting login to opening a context has gone from like maximum 30 seconds to up to 5 minutes. Shows the control link statistics: WebGUI is sluggish or unresponsive, These processes are consuming excessive memory, Global Protect Portal/Gateway not working, etc..). unavailable. Process sslvpn was restarted by user admin, admin@PA> show system software status | match web_backend The API key to use instead of generating it using username / password. Para resolver estos problemas, se puede reiniciar el proceso del servidor de administracin. Connecting directly to the device/context in question via https causes no issues, so the issue is related directly to Panorama. during which the Putty session will disconnect and the management plane Make sure the US support team is working your case, and have your account manager escalate if necessary. Can confirm this by running show command back to back, each time gets a new pid or the error stating it's restarting (exit code: 1). This reveals the complete configuration with "set " commands. Process web_backend running (pid: 3689), admin@PA> show system software status | match websrvr request system software check Process web_backend running (pid: 15924), admin@PA> show system software status | match websrvr Click Restart Management Software. For a successful commit, you must include Is this recently after an upgrade? (LogOut/ To manually restart the NTP process, use the following CLI command: Process websrvr running (pid: 3686), admin@PA> show system software status | match sslvpn user@hostname> debug software restart device-server The password to use for authentication. To restart the management plane on a Palo Alto you need to run the following commands from the CLI. It is always encouraged to perform any process restart during non-peak hours or during a maintenance window. Process sslvpn running (pid: 3699), admin@PA> debug software restart process web-backend # debug software restart process management-server. The process should be displayed as above and both CLI and WebUI functions correctly. Steps to restart Management Services from the UI (Unisphere): Go to Service > Service Tasks. >show system software status | match ntp > set cli config-output-format set (to see the set commands running config) You can also refer below how . user@hostname> debug software restart process management-server. 2020-01-21 12:27:28.965 +0900 INFO: sslvpn: process running with pid 16276. This article shows how to restart these processes and how to confirm the restart. Well that pretty much sums up what I was trying to avoidguess there's no avoiding it! > configure For PAN OS v7.1 the syntax has altered slightly and is now. debug software restart process device-server, debug software restart process management-server. Logout of any existing SSH session and use the console connection to restart the management process.